Insights - Case study

Sonata helped a hi-tech manufacturer with a GenAI chatbot, enabling customers to autonomously resolve highly technical queries. This innovative solution reduces test program creation time by 33%-40% and achieves 80% accuracy during the POC, with an expected 95% accuracy in the final product. By leveraging GenAI, customers can now access solutions that traditionally required three to five years of technician experience, significantly enhancing support efficiency and time-to-market.

Sonata's comprehensive solutions enabled the seamless integration of Salesforce CRM with Dynamics 365 CE for Ireland's telecom companies that underwent a merger. By strategically deploying a range of tools, strategies, and methodologies, this initiative decreased customer inquiry response times by 30%, along with other significant benefits.

The client, financial arm of a global automotive giant, witnessed rapid expansion. However, operating in the auto finance sector necessitated substantial technology investments to manage various business facets. With an in-house IT infrastructure, the company encountered typical operational challenges. Sonata proposed a infrastructure management services solution aimed at ensuring uninterrupted business operations and reducing costs.

As one of the world's largest independent providers of claims management services, the client faced challenges with fragmented systems for handling FNOL, causing delays in claims processing and subpar customer experiences. Sonata utilized its unique Platformation™ approach, leveraging Microsoft's Azure Cloud platform and other technologies to develop a robust FNOL solution. The solution not only ensures security but also delivers an easy and intuitive customer onboarding experience.

A prominent investment bank and mortgage broker in the U.S., the client encountered issues with their loan management system, causing delays in application processing and hindering scalability. To address the evolving needs of the real estate industry, Sonata initiated a strategic overhaul of loan services. The outcome? Enhanced market penetration and improved customer engagement.