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Reimagining upgrades and the global rollout of Dynamics 365 for a Forbes 2000 company

CASE STUDY Reimagining Operations and Customer Experience for a Forbes 2000 company

The client is a Japanese firm that makes photomasks, photomask blanks, and hard disc drive platters, as well as contact lenses and eyeglass lenses for the healthcare sector, medical photonics, lasers, photographic filters, and software. It is a Forbes Global 2000 Leading Company and a member of the Industry Week 1000. The group consists of 146 consolidated subsidiaries and 10 affiliates globally, with its parent company being a leading manufacturer of optical products.

About Contact lenses

Problem Statement

Headquartered in Tokyo, the client has 36,000 workers who work to create innovative medical goods and services in more than 30 countries. Despite the fact that the corporation used Dynamics AX 2012 across the board, there was no global standard process; each country established its own protocols as it saw fit.

As a result, reports were inconsistent, visibility between offices was limited, and activities were frequently overcomplicated. The client saw the need to streamline and standardise its operations across all of its locations across the world.

With all of these needs in mind, Sonata suggested using Dynamics 365. However, the migration necessitated a mental adjustment, as abandoning on-premise infrastructure meant relinquishing some autonomy in exchange for the scalability and agility that moving to the cloud provided.

A Personalized Solution

The client created a worldwide Dynamics 365 template with the support of Sonata and began its transformation journey by spreading it out to Australia, Taiwan, and the rest of the Asia Pacific regions. The template was upgraded, and we built a global template that may be used in a variety of countries.

Flexible deployment methodologies and cloud enablement were introduced and optimised processes across all of its locations worldwide to meet dynamic infrastructure demands. The Upgrade tool from Sonata was used to automate code impact evaluations and upgrades. The best of the Bizapps stack (Power Platform) was used, while Sonata's pre-built solution (IP) components were used for specific requirements (e.g., Pricing Configurator for Australia). A dual-shore service delivery strategy was deployed to enhance business, coverage, and cost efficiency.

The key to success

Roll-out and upgrade times were reduced because to Sonata's simpler upgrading technique and automated code evaluation and migration. We created a system that is future-ready, with new digital capabilities and the capacity to grow your organisation. Flexible operations are made possible by configurable prices, an easy-to-use user interface, and intelligent analytics. Cloud hosting and round-the-clock technical support result in lower infrastructure expenses and improved uptime. Financial data reconciliation and reporting were automated, resulting in lower operational expenses, while freight charges and inter-company order processing were also automated. It led to improved financial control and tracking, as well as increased visibility throughout the global organisation.


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