SAP Customer Experience

Overview

Sonata is a long-standing Alliance Partner of SAP and has a proven track record of successful engagements on the SAP stack of products. As part of its service offerings, Sonata deals with the SAP ERP stack and the SAP Hybris Platform. Sonata's dedicated SAP Centre of Excellence makes it a trusted alliance partner for SAP.

Sonata is a Gold certified partner of SAP and a multi-regional Silver partner of SAP Hybris. Sonata has won awards such as the 'SAP Pinnacle award winner for 2014', Hybris' Most Innovative Partner for 2012' and many more, from SAP. Sonata offers digital transformational services for clients in the Retail, Travel, Consumer Goods and Wholesale Distribution sectors. Sonata's services span across consulting, architecture, implementation, testing and support, allowing turnkey delivery of SAP programs. Sonata's SAP practice reflects the company's approach of merging its depth of industry knowledge with technology expertise and customer commitment, to deliver solutions that make a positive difference to the customer's business outcomes.

SAP Partnership

• Gold certified SAP partner India Region
• SI partner for ANZ, Europe and US
• SAP Certified Business-All-in-One Industry Solutions
• SAP Certified Partner for providing Application Management Services
• Member, SAP Partner Edge program since 2008
• Partnering with SAP GDC since 2012
• Sonata is closely aligned with SAP GDC in new areas like Mobility (Sybase Unwired Platform - SUP) and also in BI space (including compete programs)
• Proven SAP Business-All-in-One implementation track record
• 15+ years of experience in providing BI solutions

SAP Achievements

• SAP Hybris Innovative Partner Awards 2012
• Best Performing Partner in the region for three consecutive years: 2009-10, 2010-11 & 2011-12
• First "Master VAR" – Sell to Partner in APJ with 75 next level EBM partners
• Best Performance Challenge for SAP Partners Winner, India Region 2011
• SAP Pinnacle Awards Finalist 2012
• Business Transformation Study on SAP ERP Implementation of our customer Trinity Touch featured on the SAP Website
• SAP has recognized Sonata time and again for various accomplishments

Product Portfolio

• SAP ERP
  • SAP Business Suite (ECC)
  • SAP Business All in One
  • SAP SRM
  • SAP CRM
• SAP Hybris

SAP ERP

Business Challenges In Enterprise

Today, both large and mediumenterprisesare operating in an environment where speed, flexibility & technology are defining growth. Enterprises are often hampered by business software systems that are inflexible, poorly integrated and expensive to maintain. This is a serious impediment to remaining competitive and agile. Some of the key strategic & operational challenges that enterprises face today are:

• Optimization of supply chain planning and execution
• Need to improve operational efficiency and reduce overhead costs
• Rapidassimilation and integration of strategic acquisitions
• End to end process standardization
• Unavailability of insightful reports and analytics to drive informed decisions
• Prohibitive cost of purchase and implementation of conventional enterprise products

How we Deliver Business Value

Enterprise applications have become critically important across industries in the competitive world we live in. Enterprise applications not only allow an organization to manage business processes, but also help integrate back office functions / applications.

As one of the pioneers in SAP implementation, we enable customers to achieve measurable business value for the investments made, by helping them prepare for a better tomorrow. SAP's product functionality, coupled with the breadth of our product offerings, can help customers transform their Organization's business to the next level.

Sonata Advantage

• End to End service capabilities
• Gamut of Tools, Solution Accelerators & Reusable Components
• Industry Specific SAP Solutions
• Processes & Methodologies based on Best Practices
• Strong Engineering Competencies
• Reduced TCO of Enterprise Applications
• Strong Localization Experience
• End-to-end Application management services with SLA driven governance model and ITIL based processes

Service Offerings

The SAP practice at Sonata offersa range of services to suit varied customer needs, and help them achieve better operational efficiency.

Consulting

Our Consulting serviceshelp customers achieve operational & business efficiencies; driven by consultants with rich industry knowledge and a successful track record of SAP product implementations and experience.

• Pre-Upgrade Assessment and Roadmap
• Architecture and Roadmap
• ERP Package Selection
• Effectiveness Audits
• Business Case Development for customers

Robust Implementation

A proven implementation methodology and high emphasis on standards and processes results in robust implementation for our customers.

With the experience of multiple successful SAP implementations, and world class consultants who bring in knowledge of best practices and industry standards, Sonata ensures that customers get uncompromised benefits such as on-time and on-budget delivery, quality deliverables and target KPIs.

Rollouts

Our Toolkit-based approach leverages our experience in multi-country rollouts to help customers rollout in a shorter duration,while maintaining standard business practices across geographies. This helps create better return on investment (ROI) for our customers.

Upgrade

With SAP's commitment to Applications Unlimited, upgradesare critical for customers to maximize their return on SAP investment. Our upgrade services ensure customers are equipped with the latest technology & product capabilities, offering greater value and new advantages. Sonata's state of the art Upgrade tool, Insight, significantly accelerates upgrade assessment and execution with increased predictability.

AMS

If your company is looking at AMS that goes beyond LIGHTS ON, Sonata's SAP AMS is the right solution for you.

Built on industry best practices, and a gamut of process templates, tools and accelerators, Sonata's SAP AMS significantly reduces maintenance effort with maximum uptime for end-users.

Sonata's SAP AMS offering goes beyond the standard SAP AMS to deliver superior predictability, significant cost optimization, enhanced business value and superior service quality to customers.

• Managed Services
• Level 1/ Level 2 / Level 3 Support
• Basis Support Services
• User and Security Management Services
• Change Requests & Enhancements

SAP CX (Hybris)

Industry challenges

The industry is witnessing significant changes in the business environment with shrinking margins, demanding customers, and intense competition. Customers have a plethora of choices and hence, loyalty cannot be assumed.

Clearly, retailers need to capitalize on technology to attract and retain customers, and grow revenues. Hence the need for E-Commerce platforms that aim to understand the customer and provide a personalized and end-to-end shopping experience. A wide range of assets is required to provide the seamless customer experience.

Retail Industry Challenges

• Seamless Channel Integration
• Intuitive and Consistent User Experience
• Personalized Experience to Customers
• Ability to Leverage Assets

Distribution/CPG Industry Challenges

• Visibility to Control Inventory and Costs
• Coordination with Suppliers and Customers
• Catalogue Management
• Growth with Improved Customer Service
• Manage Fulfilment

Travel Industry Challenges

• Customer Engagement
• Contract & Inventory Management
• Reservations & Fulfilment
• Shopping & Booking
• Marketing & Campaigns
• Customer Insights & Analytics

Sonata Excellence

With 14 years of experience in the E-commerce space, Sonata has helped 20+ companies transform business through their ecommerce journey, in multiple geographies including ANZ, APAC, Europe and the US. Along with the Hybris and SAP Alliance, Sonata leverages experience gained over the years to execute its proven methodology to build solutions that help Sonata customers go to market quicker, and reduce TCO.

• Value Added Solution Accelerators for Each Industry
• Integration Extensions
• Continuous Integration & Code Quality Framework
• Hybris Product Test Accelerators

Industry specific offering

SAP Hybris for Retail for Retail - Sonata Software enables retailers to drive business outcomes by enhancing their customer engagement, providing seamless experience and delivering deeper business insights across brick and click channels.

SAP Hybris for Distribution - Sonata's B2B Hybris solution strives to provide a seamless shopping experience and ease of use to the customers within a robust B2B e-Commerce platform; with easy integration to all back-end systems across all channels.

SAP Hybris for Travel – Sonata's well-architected solution for Tour Operators provides excellent features on the web front, detailed product information management and back-end integration with multiple inventory systems. It is built to scale, ensuring high performance.
 

Service Offerings

The SAP practice at Sonata offers a range of services to suit customer needs and help achieve better operational efficiency.

Consulting

Our Consulting services help customers achieve operational & business efficiencies, driven by consultants with rich industry knowledge and a successful track record of SAP product implementations and experience.

Discover	Analyse	Recommend
Understand business goals, objectives and opportunities	Business benefit recommendation	Business benefit recommendation
Identify business need, problem areas and prioritization	Define the TO-BE State	Presentation to key stakeholders and consensus / feedback
Gather existing documentation/ metrics (company & business specific)	Problem analysis and validation	Identify and set KPIs for business TO-BE
	Perform gap analysis
	Analyse technical aspects

 

Robust Implementation

With experience of multiple successful SAP Hybris implementations and world class consultants bringing in best practices and industry standards, Sonata ensures that the customers get uncompromised benefits such as on-time and on-budget delivery, quality deliverables and target KPIs.

Evaluation & Discovery	Design & Planning	Build & Test	Deployment & Support
Business requirement and product features Gap analysis	Velocity planning	Detailed design, coding, unit and sprint test	Release into test for performance and security test
Solution Architecture and technical feasibility	Sprint	Continuous Integration-build released for testing and acceptance	Release into production
	Risk, issues and dependency management	Design reviews for compliance	Transition support to Business as Usual(BAU)
	Configuration management plan		Configuration management for supporting parallel BAU and project delivery
	Release plan

 

Rollouts

Our Toolkit based approach leverages our experience in multi-country rollouts to help customers rollout in a shorter duration,while maintaining standard business practices across geographies. This helps create better return on investment (ROI) for our customers.

Due Diligence	Rollout Kit Development	Rollouts	UAT
Analyse application landscape and infrastructure requirements	Business process consolidation and generation of process map	Process walk through	Transition
Knowledge acquisition plan	Agree on gaps and action plans	Change control process	Steady states
Organizational structure	Configure the product and process changes	Design and configure	Hand over support to support team
Roles and responsibilities	Certification		Feature enhancements
Business process understanding	Train project teams		New module implementations
			New development and customizations
			Analysis

 

Upgrade

Sonata's state of the art Upgrade tool 'Insight' significantly accelerates upgrade assessment and execution, with increased predictability.

Preparation	Build & Test	Training	UAT	Go Live
Discuss &demonstrate standard process enhancements of the upgraded version	Database and application upgrade	Training for business users	Production deployment	Go Live
Identification and listing of all customization	Test case preparation	Training manuals updation	Fix issues/defects if any	Post-production support
Understand business process	Demonstration-gap identification-closure		Production transition

 

Support

Built on industry best practices, anda gamut of process templates, tools and accelerators, Sonata's SAP Support significantly reduces maintenance effort with maximum uptime for end-users.

Technical	Functional	Administration & Operations
Defect fixing	New module implementations and rollouts	Authorization management
Change requests	Application configuration testing	Preventive maintenance
Enhancements	Training requirements.	Performance tuning
Integrations with other systems		Release Management – upgrade &archival
UI refresh
Enriching mobile applications

 

  Testing

Strategy	Planning	Functional Test	NF Test	Automation
Master test strategy	Master test plan	Functional test	Performance test	Continuous regression
Compliance plan	Test case development	Integration test	Compatibility test	Incidence testing
	Test script creation	Regression test	Automation (Sprint Level)	Product test lab
	Sprint planning	UI and usability Tests	Security tests
	Backlogs	Extended feature team

Sonata Hybris Success Stories + Client Speak

Over the years, we've helped several businesses transform themselves and achieve desired business outcome through their SAP Hybris implementation. Here are a few case studies that provide an insight into the kinds of issues we've addressed for our customers.

 

Whitepaper

Omni-Channel Retailing – The New Normal