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Customer Engagement and Commerce

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Accelerate your digital transformation drive with our digital commerce services engineered on SAP Commerce technologies. Sonata’s SAP Commerce (Hybris) portfolio of solutions includes an end to end services for retail, travel, manufacturing & distribution industries, helping enterprises create businesses that are connected, open, intelligent and scalable.
Sonata Software is a strategic Hybris partner with 14+ years of experience in the digital commerce space, recognized by SAP CX (Hybris) as the Most Innovative Partner, and a winner of SAP Pinnacle Award. Sonata brings deep software engineering knowledge and best practices to enable providing a solution that is architected for scale, performance and product know-how that allows for optimum utilization.

Few highlights of Sonata's service excellence include

  • Existing customers in both B2B and B2C, across industry verticals.
  • Proven experience and expertise in large scale operations with 170+ SAP CX(Hybris) Consultants and industry experts.
  • End-to-end capabilities around business case preparation, Hybris implementation, upgrade, engineering, testing, and support.
  • Evolved methodology ensuring agile delivery, optimized resource mix, risk mitigation with high-quality delivery.
  • Reduced time-to-market through Sonata frameworks and reusable assets.

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industry segments

Retail segment for customer engagement and commerce solutiom vertical-bar


Drive business outcomes by enchasing customer engagement, providing a seamless experience and delivering deeper business insights across channels

Business Growth with multi-site, multi-channel and multi-region to your E–Commerce platform

360-degree perspective of customer profiles creating exceptional, contextual Omni-Channel

Flexibility to customers to buy online/pick up in-store, and buy online/return in-store

Digital commerce platform for travel industry vertical-bar


Provide excellent features on the web front, detailed product information management and back-end integration with multiple inventory systems

Seamlessly connect to multiple GDSs and LCCs for flight, train, hotel bookings & insurance purchases

Engage your customers consistently over mobile devices with a responsive design framework

Grow your business presence by adding features like multi-site multi-region

Digital commerce platform for distribution industry vertical-bar


Sonata's B2B SAP CX (Hybris) solution provides a seamless shopping experience and ease to the customers

A robust B2B E-Commerce platform with easy integration to all back-end systems across channels

Improve customer satisfaction by providing them with self-service capabilities

A single view of the customer's demand, inventory, and Supply globally


Kartopia is a cutting edge ecommerce platform built for retail, CPG and distribution businesses that are ready for digital transformation to grow their business through increased efficiency and profitability.

Kartopia Digital Commerce Platform vertical-bar


Kartopia is a Modular, B2B, B2C and Marketplace in a single Suite to fit with the needs of diversified businesses

services & solutions



  • Understand business goals, objectives and opportunities
  • Identify Business Need, problem areas and prioritization
  • Gather existing documentation/ metrics (company & business specific)


  • Business benefit recommendation
  • Define the TO-BE State
  • Problem analysis and validation
  • Perform gap analysis
  • Analyze technical aspects


  • Business benefit recommendation
  • Presentation to key stakeholders and consensus / feedback
  • Identify & Set KPI's for business TO-BE


Evaluation & Discovery

  • Business requirement and product features Gap analysis
  • Solution Architecture and technical feasibility

Design & Planning

  • Velocity planning
  • Sprint
  • Risk, Issues and Dependency management
  • Configuration management plan
  • Release plan

Build & Test

  • Detailed design, coding, unit and sprint test
  • Continuous Integration-build released for testing and acceptance
  • Design reviews for compliance

Deployment & Support

  • Release into test for performance and security test
  • Release into production
  • Transition support to Business as Usual(BAU)
  • Configuration management for supporting parallel BAU and project delivery


Due Diligence

  • Analyze application landscape and infrastructure requirements
  • Knowledge acquisition plan
  • Organizational structure
  • Role and responsibilities
  • Business Process Understanding.

Rollout Kit Development

  • Business process consolidation and generation of process map
  • Agree on Gaps and action plans
  • Configure the product and process changes
  • Certification
  • Train project teams


  • Process walk through
  • Change control process
  • Design and configure
  • UAT
  • Transition

Steady states

  • Hand over support to support team
  • Feature enhancements
  • New module implementations
  • New development and customizations
  • Analysis

Support Services


  • Defect Fixing
  • Change Requests
  • Enhancements
  • Integrations with other systems
  • UI Refresh
  • Enriching mobile applications


  • New module implementations and rollouts
  • Application Configuration
  • Testing
  • Training requirements.

Administration & Operations

  • Authorization Management
  • Preventive Maintenance
  • Performance Tuning
  • Release Management –Upgrade & Archival

Fixed Capacity

  • What: Dedicated fixed number of resources
  • When: Requirements are unclear and change frequently. There is a need for flexible and agile project execution

Fixed + Capacity

  • What: Dedicated fixed number of resources + Provision of ramp-ups and ramp-downs
  • When: Stable applications with specific support needs during peak business periods

Fixed Cost

  • What: Fixed number of days of support
  • When: Ideal for small and medium level projects with clear and well-defined requirements

Incident Based

  • What: Pay as you use model based on the number of incidents.
  • When: Stable applications with high number of tickets due to complexity of the installation

Output Based

  • What: Value-points based menu of services. Pay as you use model with 3 flexible User-Plans to choose from
  • When: Varied requirements; possibility of knowing the exact nature and extent of the incidents is not fully known



  • Master Test Strategy
  • Compliance Plan


  • Master Test Plan
  • Test case development
  • Test Script creation
  • Sprint Planning
  • Backlogs

Functional Test

  • Functional Test
  • Integration Test
  • Regression Test
  • UI and Usability Tests
  • Extended Feature Team

NF Test

  • Performance Test
  • Compatibility Test
  • Automation (Sprint Level)
  • Security Tests


  • Continuous Regression
  • Incidence Testing
  • Product Test Lab



  • Discuss & Demonstrate standard process enhancements of the upgraded version
  • Identification and listing of all customization
  • Understand business process

Build & Test

  • Database and application upgrade
  • Test case preparation
  • Demonstration-gap identification-closure


  • Training for business users
  • Training manuals updation


  • Production deployment
  • Fix issues / defects if any
  • Production transition

Go Live

  • Go Live
  • Post-production support