Service Industries
Services companies come in all shapes and sizes, but success always comes down to providing the best possible customer experience and driving profitable projects and services. From the delivery of complex projects to contracted field services - real-time communication and collaboration, skills and resource management, predictive analytics and forecasting are table stakes best served by a fully integrated business platform for services firms.
There are many types of services companies, and for all of their similarities each deals with their own unique challenges and opportunities. We’ve spent 30 years working with services companies from the energy sector to specialty contractors, professional services firms and a wide variety of field services and project-centric companies.
From comprehensive digital transformation to integrated cloud ERP, CRM, Field Service and Project Automation, Sonata has the expertise to help you modernize operations and create the best possible employee and customer experience.
Sonata's offerings
Platforms
Integrated digital business platform designed to help large services organizations create a 360-degree view of the customer from the corporate office to the field
Frameworks
Platformation™ approach to build open, scalable, connected and intelligent systems that help services firms to accelerate their digital transformation journey
Services
Consultants, engineers and developers with 30 years’ experience designing and implementing digital platforms for field services, professional services and project-driven companies
industry segments
360-degree view of the customer to improve services and enhance satisfaction
Integrate customer service, marketing, finance, billing and field operations
Optimized logistics network and warehouse operations for on-time delivery
Empower technicians with 360-degree view of customers and real-time guidance
Proactively detect and resolve issues so technician is dispatched only when necessary
Collaborate and align operations with key vendors and partners
Higher close rates for new projects and contracts
Improved resource management and client satisfaction
Clear project-performance data and profitability intelligence
Project management, accounting and bidding in single cloud platform
Predictive analytics for improved services scheduling, billing and customer experience
Consistent financials, project accounting and sales forecasting
customer speak
Microsoft Dynamics made our organization stronger and was a huge impact on our success. Our kits are what really separate us from the competition, and Dynamics compliments rather than hinders that strategy by supporting all the preplanning and organization that goes into this methodology.
- SVP Services
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- Enterprise Field Services Company