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Brick & Click
Brick & Click
The rising competition and the waning brand loyalty among consumers are posing major challenges for retailers. As consumers are seamlessly moving between online and stores for shopping, they are becoming more open to retailers who can best facilitate these.
Traditional retail was conceptualized and designed championing the in-store transactions and was never designed to handle sales beyond the physical store. The supply chain network, movable and the immovable assets were shaped with the physical store in the center. As additional channels evolved, the first reaction of the brick and mortar retailers was to have an online presence which of course is not enough in the next wave of retail innovation for seamless Phygital experience.
Digital born companies have played a major role is changing the customer’s buying behaviour and the interaction across the channels. They have been successful in making the first impression, influence and consistently deliver, exceed the customer expectation. This has been possible as these businesses are designed to deliver a cohesive shopping experience to the shopper. To remain competitive, it is must for the traditional retailers to adopt a robust multichannel strategy by transforming their systems and re-looking at the business models.
To enable retailers, achieve this, Sonata offer’s a unified commerce platform “Brick & Click” provides digital ready operations capability and best in class digital engagement both instore and online with smart unified commerce and operations systems.
While the specialty retailers and the brand owners are adapting to the digital revolution, the focus is to delight the customer with state-of-the-art experience. Sonata’s Brick & Click solution is customized to cater to the key drivers of these retail segments
Experiential retailing with conversational interfaces and virtual trial rooms
Consistent experience and dynamic promotions across consumer touchpoints
Smart merchandizing in line with fashion cycles, seasonality, and local needs
Engaging online product content and immersive & virtual experience in stores
Optimized logistics network and warehouse operations for on-time delivery
Faster resolutions with multi-channel after-sales service and cross-sell/up-sells
Brick and Click offer’s a superior shopping experience integrating in-store and online with smart unified commerce and retail operations system. Driving personalized insight, customer experience and fulfilment across channels, providing deep insights on the operations helping retailers emerge a winner in the new digital economy. Being a hybrid cloud ready platform Brick and Click brings together retail specific commerce, mobile, IoT, analytics and ERP systems, with pre-built business functionalities for specific retail segments ensuring consumers remain at the forefront.
Unified Customer Experience
With Social Engagement, Clienteling, Personalized loyalty programs. Advance promotions engine with Contextual Promotions, 50+Promotion type. Guided selling tools for associates
Modern Store Operations
Contextual Promotions through IoT. Assisted Sales with Digital Associate. In-Store Shopping through mobile assistant app. Queue busting for quicker checkouts
Omni Channel Commerce Orchestration
Integrated B2B & B2C Store Fronts for consistent product, pricing, promotion information across channels. Mobile Commerce, Modern Payments, Ready Third-Party Integrations. Real Time Inventory locator
Cognitive & Intelligent Retail Platform
A cognitive and intelligent Retail platform with 70+ Pre built KPI’s/ Reports to address Retail business. With advanced algorithms to understand and engage with customer better