Realize your digital vision using a design thinking-led approach with industry-ready models, Marchitecture™, and digital business processes.
Retail
Personalized. Adaptive. Intelligent
Enabling Seamless Experiences in a Phygital World
A New Era of Connected Retail
To keep up with the expectations of today's customers, Retailers are looking at transforming the traditional shopping experience, bringing the power of technology to bear on their efforts to provide a unified shopping experience, through store digitization, a consistent presence both online and offline, and improved logistics and supply chain management to ensure speedy fulfillment. "A New Era of Connected Retail" explains How Personalization, Adaptiveness, and Intelligence are shaping Retail.
Exceptional Customer Experiences Keep You Ahead. Always
Companies providing exceptional personalized experiences throughout the buying journey win & retain more customers.
Consumer behavior is changing. Brands, online retailers, marketplaces, and consumer companies are vying for the same consumer by providing a superior consumer experience.
The key to thriving in this changing Retail ecosystem is platform-led thinking. Sonata's Platformation™ empowers retailers with a platform-centric approach creating a unified customer experience across the buying journey.
Sonata, with over two decades, has been a preferred Digital Partner for retailers and consumer goods companies. As a leader in Microsoft technologies, industry-leading platforms, our domain knowledge and signature approach to digital is encapsulated in our new offering.
Sonata Connected Retail helps reimagine retail, so you are ready for the future. Always.
Sonata Connected Retail Keeps Your Business Future-Ready. Always
Sonata Connected Retail bridges physical and digital systems with the concept of a connected ecosystem. It equips retailers with agility & data-aided insights on every aspect of the business to ensure a personalized & seamless Customer Experience remains the only constant.
Sonata sees three essential technology attributes to ensure a Retailer is future-ready. Always.
Personalized
Enable a customer-centric approach. Enhance customer loyalty through personalized shopping experiences at scale along with offering convenience-based choices.
Adaptive
Ensure an adaptive and agile technology stack. Unify all operations to achieve efficiency while providing experiences, managing orders & supply chain, data-enabled forecasting, and distribution.
Intelligent
Equip your business with the power of data-aided insights at every touchpoint, at every transaction and at every process.
Transformation: Tailored to your Context
Sonata’s track record brings unique capabilities, knowledge of industry architecture, ready co-sell IPs, accelerators to realize connected retail.Talk to Sonata to accelerate your retail transformation journey.
Microsoft retail cloud is the agile way to reimagine retail operations. Sonata's deep understanding & alignment with the Microsoft cloud can accelerate your business and digital transformation journey. Sonata is a launch partner for the Microsoft Cloud for Retail. Read the Press Release.
Deliver Seamless Customer Experiences for a Connected Ecosystem
Sonata helps you realize the true power of Connected Retail through tailor-made solutions which help you personalize, be adaptive, and cater to intelligent needs.
We help your customers to reach you through multiple channels, modernize your stores, build a resilient supply chain, and enable integrated & automated operations.
In-store Transformation
Empower your stores with personalization, loyalty management, and measurement for a great customer experience by modernizing your stores.
In-store Transformation:
Digital stores & connected associates
Point-of-Sale (POS) modernization
Clienteling, Assisted sales
Customer experience(CX) transformation & measurement
Personalization & loyalty management
Commerce Transformation
Modernize your stores and empower your personnel to offer a great customer experience through personalization
Commerce Transformation:
B2B/B2C; Omni channel commerce
Intelligent order management
Contactless payments
Personalization & loyalty management across channels
Fraud protection
Supply Chain Visibility and Planning
Boost the adaptiveness of your supply chain with greater visibility, flexibility, and efficient order management.
Supply Chain Visibility and Planning:
Omni channel order management
Multichannel fulfillment
Last mile fulfillment
Shipment re-routing
End-to-end supply chain visibility
Unified Digital Operations
Keep up with the everchanging retail scenario with better planning, automation, and smarter operations through advanced technologies.
Unified Digital Operations:
Dynamics 365 Retail, Operations, Commerce
Merchandising and planning
Automated warehousing
Consultative Approach to Reimagine Retail
- Design your retail Marchitecture™ using platform characteristics
- Customized solutions through Platform engineering
- Efficient managed services for your retail stores, commerce, PoS, and platforms
25+
Years of experienceIndustry Knowledge
specialty retail, health & beauty, fashion & apparel, consumer goodsSignature
PLATFORMATION™
approach100+
deploymentsIndustry Ready IPs
Brick & Click, Modern Distribution, Kodo360Partnership
Strategic with Microsoft
How Sonata Connected Retail Transformed a Leading House of Fashion Brands?
The client is a multinational fashion & apparel retail chain. It has a chain of 2800+ stores with a presence across 20,000+ multi-brand outlets with 6,300+ points of sales in retail stores of various formats. The firm is envisioning a future-ready digital platform for its brands, one which provides a single view of customer and inventory across all channels.
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How a Home Furnishing Retailer improved their efficiency and customer experience with Connected Retail?
The systems implemented by Sonata Connected Retail provided the Comfortaire bed retailer with the information and intelligence that they were missing out on earlier. Self-service supplier portals and a top-of-the-line CRM platform provided them with the intelligence they needed to improve their supply chains and customer experience.
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A Pharmacy Retailer gains Loyalty through Personalization
“By choosing to adopt a modern, cloud-based approach, the company must either rewrite their applications or adopt a new standard and deploy it. Running with a long-term strategic initiative demonstrated enormous trust in Microsoft and Sonata Scalable," says Brett Crew, VP Sonata Australia.
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Thank you very much for your effort and the remarkable work. It was not easy and the team has worked very hard to reach the target.
- IT Project Manager
- A Fortune 500 Retail Company
Thanks to the team for this great achievement, and for your commitment on this success. This was a very important milestone.
- Dy. CIO
- A Fortune 500 Retail Company
