Skip to main content

The Importance of Managed Services


The Importance of Managed Services

Share this:

In a world undergoing massive digital transformation, managed services have become increasingly critical as a way for companies to focus on what is important to them. The global Managed Services market size is projected to reach USD 350 Billion by 2026, from USD 242 Billion in 2021, at a CAGR of 7.9% during 2021-2026. The scarcity of skilled IT resources, as well as cost reduction and lower IT budgets, are driving the expansion of the managed services market. The COVID-19 pandemic has also increased demand for secure IT infrastructure to enable remote work and increased requirements for regulatory compliance.

The rise of Managed Services

Managed Services originated with the evolution of Application Services Providers in the 1990s, where software companies made applications available via the internet. Since then, with the advancement of technology, more and more services have been taken over by third parties, evolving into the Software as a Service (SaaS), Infrastructure as a Service (IaaS), and now, into Everything as a Service (XaaS) models.

The benefits of Managed Services are obvious.

  • Security
    Computer security has become something out of Alice through the looking glass. In that novel, the Red Queen tells Alice, “My dear, here we must run as fast as we can, just to stay in place.” It’s the same situation with cybersecurity. With 2 new vulnerabilities being discovered every hour, it becomes increasingly inefficient to have an in-house cybersecurity team to manage the company’s networks and operating systems, and software for vulnerabilities and weaknesses.
  • Core Focus -
    For non-IT organizations, information technology is an enabler, a provider of insights and while technology is redefining business ecosystems across the board, the maintenance of the technology infrastructure is a non-core, support activity. And given the increasing level of complexity and mindshare that maintenance, up-gradation, and management of tech infrastructure takes up, it makes sense for companies to leave these activities to a managed services partner, leaving them free to concentrate on the core activities of their business.
  • Outsourced Expertise -
    In the pandemic/post-pandemic world, where digital transformation is the priority of every organization – whether it’s the mom-and-pop store at the corner or the multinational conglomerate with a finger in every corporate pie, people with the necessary sysadmin/DevOps skills command huge premiums. The process of staffing IT infrastructure has become both cumbersome and competitive. Expertise is sought across the board, and it makes business sense for organizations to outsource this activity – to leave it to the professionals.
  • Scalability -
    With organizations making the move to the cloud, optimization of infrastructure can lead to significant benefits. The ability to quickly scale up to spikes in activity, as well as scale down during quiet periods, becomes easier with cloud-based infrastructure. In this context, having a managed service provider manage scalability requirements allows businesses to insulate themselves from costly decisions on hardware acquisition. And in addition, managed services providers can also bring greater expertise to bear on problems as and when they appear.

Why Sonata?

Sonata has been providing Managed Services to some of India’s biggest corporations. Our services have helped major global corporations handle their infrastructure, manage their backup and recovery operations, protect against disasters, secure their systems, and identify cost-savings across their IT infrastructures.

To find out more, reach out to us today!