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Modernizing legacy ERP and boosting User Experience for a Global Enterprise Software firm

CASE STUDY Modernizing legacy ERP and boosting User Experience for a Global Enterprise Software firm

About the Customer

The client is a multinational software company headquartered in the United States. It is a well-known business solutions company that provides a wide range of industry-specific enterprise software solutions.


Problem Statement

The company wanted to grow their market share and take the lead in their market categories, but they were up against a number of obstacles, including:

  • Limited accessibility owing to a desktop programme
  • Complex user interfaces with usability difficulties
  • Limited scaling up and scaling out possibilities
  • Slow licencing and onboarding


Following the preliminary assessment, Sonata assisted the customer in developing a multitenant platform architecture on Azure that was extremely scalable and available and boosting the user experience

  • It's REST-based. All of the functionality of the .Net API Platform is exposed.
  • Angular-based modern SPA with rich and intuitive user interactions
  • Virtual Agent bot to give better app interactions
  • Common UX/UI Framework to design various applications uniformly for consistent UX

Business Benefits

  • Higher scalability 
  • Improved usability and consistency throughout the portfolio of applications 
  • High accessibility across a variety of form factors
  • Reduced user onboarding time 
  • Lower customer cost of ownership

Tools & Tech:

Applicable Service Catalogues: UX Platform Engineering including Bots, API Platform Engineering (Consumption, Improvements)

Existing Tech landscape


Win Forms

MS SQL Server

Target Tech Landscape




Sonata Edge

Sonata's Platform Engineering, which is built on Platformation (open, connected, scalable, and intelligent), assists ISVs and Platform firms in:

  1. Creating Digital Economy Platforms
  2. Modernize legacy ISVs to platforms
  3. Next-generation global platform support services

Sonata is a Microsoft ISV Dev Centre partner with a focus on building systems that incorporate some or all of Microsoft's Modern Workspace, Biz Apps, Data & AI, and Apps & Infrastructure capabilities. In the implementation of our projects, we take use of our 360-degree partnership with Microsoft. Sonata has completed more than 200 successful ISV engagements and delivered more than 500 products around the world.

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Meet The Team